Payments and Returns Policy

**Secure Online Payments: Your Gateway to a Smooth Shopping Experience**

At SHINYORI MUSIC AND SOUND, we prioritize the security and trust of our valued customers. To ensure a seamless and secure shopping experience, we have implemented a robust online payment system that offers peace of mind and protection for both buyers and sellers.

**Payment Confirmation and Stock Release**

As part of our commitment to providing a secure shopping environment, we operate on a policy of releasing stock only after the payment has been successfully confirmed. This ensures that your order is promptly processed and dispatched once we have received the necessary payment verification.

**Why Payment Confirmation Matters**

Payment confirmation is a crucial step in preventing unauthorized transactions and safeguarding against potential fraud. By verifying payments, we can protect both our customers and our business, enabling us to deliver the highest standard of service and genuine products.

**Proof of Identity and Documentation**

At times, to ensure the utmost security, we may request additional information from customers to confirm their identity and validate their payment. This request may include providing a valid government-issued ID, a utility bill, or any other documentation that can assist us in verifying the transaction’s legitimacy. Please rest assured that any information you provide will be treated with the utmost confidentiality and used solely for the purpose of verifying your payment and protecting your interests. 

**The Importance of Trust and Transparency**

 At SHINYORI MUSIC AND SOUND, we firmly believe that trust and transparency are the cornerstones of a successful online shopping experience. Our commitment to safeguarding your data and ensuring secure transactions reflects our dedication to building lasting relationships with our customers.

 **Contact Our Support Team** 

If you encounter any concerns or have questions regarding our payment process, our customer support team is always here to assist you. Whether you need help with payment verification or any other aspect of your order, our friendly and knowledgeable team members are just a phone call or email away.

 **Shop with Confidence at SHINYORI MUSIC AND SOUND** 

In conclusion, your security and satisfaction are paramount to us. By implementing a stringent payment confirmation policy and requesting proof of identity when necessary, we strive to offer you a seamless, secure, and enjoyable shopping experience. Shop with confidence at SHINYORI MUSIC AND SOUND knowing that your online payments are protected and that your transactions are handled with the utmost care. Our commitment to providing quality products and exceptional service goes hand in hand with our dedication to maintaining a secure and trustworthy platform for all our valued customers. Thank you for choosing SHINYORI MUSIC AND SOUND, and we look forward to serving you with excellence and reliability on your every visit. Happy shopping! 

**Returns** 

All returns are dealt with in an urgent manner to provide full customer satisfaction. We ask for your patience in our efforts to resolve the problem. Any goods returned to us must be in original packing, undamaged and unused, with all accessories. Should you wish to cancel your order, then you must first inform us in writing and return the goods within seven working days of receipt of the goods at your own cost. All returned goods need to be insured as SHINYORI MUSIC AND SOUND does not accept responsibility for goods not received or damaged in transit. Please be aware that the product images on our website are here to offer a fair guideline of the colour and finish of the products. SHINYORI MUSIC AND SOUND cannot accept returns on colour match differences. Please contact us should there be a specific colour requirement prior to despatch. SHINYORI MUSIC AND SOUND reserves the right to refuse a full refund on goods returned should they not be returned complete as supplied, in original packaging. NO USED GOODS WILL BE FULLY REFUNDED. If an item is ordered and paid for but delivery is refused and the customer decides they no longer want the item, we will issue a refund. However, please note that the customer is responsible for covering the merchant transaction fees. 

These fees are as follows: – 

• **EFT Payments**: 2%
• **Debit Card Payments**: 2.5% 
• **Credit Card Payments**: 3% 
• **Other Payment Methods**: 5% **

 

SHINYORI MUSIC AND SOUND SALES/SUPPORT TEAM CONTACT** SHINYORI MUSIC AND SOUND ONLINE ORDERS: 081 798 9299. E-mail: info@shinyorimusic.co.za